Order Processing Times
Please allow up to 5 business days to process your order, all orders processed after 5pm will be considered a next business day order (except holidays and weekends). Standard shipping is 4-5 business days. Expedited shipping is 2-3 business days. Orders submitted on weekends will process that next 2 business days.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. Signature upon delivery is required. All delivery times are estimated from the time your order leaves our processing center. Please note, shipping time frames do not include processing times. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility.
Once an order has been shipped it cannot be changed or cancelled!
Incorrect Shipping Information
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect
Lost or Stolen Packages
In the event of a package being lost or stolen; The purchaser must contact the shipping carrier to investigate and file a claim.
we are not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
DAMAGED PRODUCT AND INCORRECT ORDERS
We are not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by email within 10 days of placing your order. We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes items do still get damaged during the shipping process. In the event of a package being damaged; The purchaser must contact the shipping carrier to investigate and file a claim.
Insurance
Shipping with Insurance is a policy a customer can purchase to be eligible to have a replacement order for shipments that are damaged, lost or stolen in transit with a courier.
No replacement orders will be processed for customers who did not purchase shipping with insurance.
Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Items not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.